Placing An Order And Privacy Policy

To place a order: – to place a order you will need to register your account with us. Please note: – Orders that have been personliased can not be cancelled once they have entered the production process, if you wish to cancel your order you will still be charge 100% of the order value. In order to provide a faster service some products are sent straight to production. Please check your order carefully as we will not be able to refund products that have been misspelt. We reserve the right to cancel your order at anytime and give you a full refund. Paying by Paypal You do not need a Paypal account to use this service,use as a guest there are no charges for using this service. Please contact me if any help is needed.   ****UPDATED PRIVACY POLICY 2018**** 1.How do Special Moments Gifts collect your information? 1.1 We collect your information when you place an order with us. 1.2 The information given to us is; your name, address, phone number and email. 1.3 We do not hold any payment details as all payments are made through Paypal. 2. What do Special Moments Gifts do with your information? 2.1 We use your information to process your order. 2.2 Paypal process your payment. 2.3 Your address and phone number go to the wholesalers so that your order can be delivered to you . 2.4 We send you an email to confirm your order. 2.5 Your details are not used or sold or passed on to anyone else, apart from Paypal and the wholesaler. 2.6 You need to set up an account to order from the website all passwords are private and Special Moments Gifts have no access to these details. 3. How do Special Moments Gifts store your information? 3.1 Your information is stored digitally on our secure website which is password protected. 3.2 You can request a copy of the data we hold at any time, we are legally required to provide this for you free of charge and within four weeks of you requesting it, we are legally required to delete all information we hold on you, if you request us to do so.